Frequently Asked Questions (FAQs)
Where does Laanfy ship from, and do you ship internationally?
All orders are processed and shipped from our fulfillment partners within the United States. At this time, we ship exclusively within the U.S. to ensure reliable and timely delivery.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days and delivered within 3–6 business days after dispatch. The total estimated delivery time is 4–9 business days, depending on your location.
What payment methods do you accept?
We currently accept PayPal and Venmo as secure payment options. All transactions are processed in United States Dollars (USD) and protected by SSL encryption for your safety.
Can I return or exchange an item?
Yes. We gladly accept returns and exchanges within 30 days of delivery, as long as the item is unused, unwashed, and in its original packaging. Return shipping is free, and refunds are processed within 10 business days after inspection.
How can I contact your customer service team?
You can reach us anytime at info@laanfy.com or through our Contact Form. Our team is available Monday to Friday, 09:00–18:00 (GMT-8), and we aim to respond to all inquiries within 48 business hours.